Volunteering for High-Quality Patient-Centered Care

Since the January 2013 launch of Harvard Vanguard Medical Associates’ first-ever Patient Family Advisory Council, Liz—together with HVMA staff and fellow patients or their family members—has been exploring ways to empower patients and advocate for high-quality patient-centered care.

Physician setting a dislocated arm, France, circa 1450

Physician setting a dislocated arm, France, circa 1450

  • March 2013: Liz pitched a PFAC.share blog to encourage and enhance internal committee communications (members were  intrigued, but deemed this not to be a priority so soon after committee launch)
  • July 2013: Liz participated in wayfinding and signage strategy sessions initiated by HVMA staff preparing for facility renovations and department reconfigurations; work entailed evaluating proposals by vendors
  • January 2014: Liz joined Beth Israel Deaconess Hospital and Atrius Health/HVMA urgent care clinicians and administrators in a week-long quality improvement retreat mapping ways to reduce costly, stressful hospital admissions from emergency rooms in non-emergency situations

One volunteer opportunity centered on improving direct admissions from HVMA to Beth Israel Deaconess Hospital

HVMA Kenmore Center, which finds itself in the midst of a Fenway building boom, is currently seeking PFAC input on ways to attract neighborhood newcomers to this multispecialty practice.


Image Credits
Physician Setting a Dislocated Arm, Wikimedia, public domain
Direct Admission Process, Liz Muir

xt Harvard Vanguard, our vision is to partner with our patients and communities to make it easier to be healthy, thereby measurably improving their health. The first part of that – “to partner with our patients” – is taking on a new and exciting form at our Kenmore practice with the formation of the Patient and Family Advisory Council (PFAC). Become a member and help us design new ways of delivering high-quality, patient-centered healthcare.

As an advisory council member, you can have a valuable and positive impact on patient experience by sharing your input and ideas about how we can improve patient care, service and safety. We are looking for patients or family members of patients with diverse backgrounds, experiences and perspectives who can:

• Partner with and advocate for the diverse needs of our patients and their families
• See beyond your own experience, listen to and respect multiple points of view
• Speak comfortably in a group and actively engage in process improvement
• Share personal experiences in ways that others can learn from
• Commit to the vision and goals of the Kenmore Patient and Family Advisory Council
• Enthusiastically support the overall mission of Harvard Vanguard

Council meetings will be held monthly (excluding summer months) at the Kenmore practice in the evenings and will be two hours in length. Dinner will be provided and parking is complimentary (taxi vouchers are also available). Council members will serve for a minimum of 1 year, up to a 3 year limit.

If you are interested, you can print and complete the PFAC Application and mail it to the address at the end.  If you have additional questions, please contact Barry Small, Kenmore Administration, at 617-421-2929. All applications will be reviewed and you will be contacted for an interview as council positions become available.

– See more at: http://blog.harvardvanguard.org/2012/11/join-the-kenmore-patient-and-family-advisory-council/#sthash.MsKT9HEb.dpuf